Privacy Policy – jlmaam

This Privacy Policy ("Policy") describes how jlmaam ("jlmaam," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use the jlmaam online gaming platform at https://jlmaam.one (the "Platform").

jlmaam is the data controller responsible for your personal data. We are committed to handling your information with the highest standards of care, transparency, and security, in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the jlmaam Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your general use of our website and services. Please read this Policy carefully. If you do not agree with its terms, you should not use the jlmaam Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

jlmaam collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We collect personal data directly from you (when you register, make a deposit, or contact support), automatically (through cookies and server logs when you use the Platform), and from third parties (such as payment processors and identity verification services).

jlmaam uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jlmaam player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to all jlmaam games and services, including Color Game, slots, bingo, fishing games, live dealer tables, and sports betting markets for PBA, NBA, UFC, and boxing.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to maintain accurate financial records.
• KYC & AML Compliance: To verify your identity and age (21+), comply with anti-money laundering (AML) obligations, and meet all requirements under Philippine law and PAGCOR regulations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools to players who need them.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates – but only where you have given your explicit consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the performance, security, and user experience of the jlmaam Platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its players.
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and lawful requests from government authorities, including PAGCOR and the National Privacy Commission.

Under the Philippine Data Privacy Act of 2012, jlmaam processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) – for example, to create your account, process payments, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML requirements under Philippine law and PAGCOR licensing conditions.
• Legitimate Interests: Processing is necessary for jlmaam's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jlmaam does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Services: We engage accredited third-party KYC providers to verify your identity and age as required by PAGCOR and Philippine AML regulations. These providers process your identity documents under strict confidentiality obligations.
• Game Software Providers: Our game content providers may receive limited technical data (such as session tokens and game results) necessary to deliver their games on the jlmaam Platform. They do not receive your full personal profile.
• Regulatory Authorities: We are required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities upon lawful request.
• Legal Proceedings: We may disclose personal data where required by a court order, subpoena, or other legal process, or where necessary to protect the rights, property, or safety of jlmaam, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jlmaam's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom jlmaam shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only for the specific purposes for which it was shared.

jlmaam uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its proper functioning, and gather analytics data that helps us improve our services.

The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and game display options to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform – which games are most popular, how long sessions last, and where technical issues occur. This data is aggregated and anonymized where possible.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlmaam Platform. For full details on our cookie practices, please refer to our Cookie Notice, which forms part of this Privacy Policy.

jlmaam retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your active account plus five (5) years after account closure, in accordance with Philippine AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC & Identity Documents: Retained for five (5) years after account closure or the last transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.
• Technical & Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, jlmaam will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

jlmaam implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jlmaam Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data, including financial information and identity documents, is encrypted when stored on our servers.
• Access Controls: Access to personal data is restricted to authorized jlmaam personnel on a strict need-to-know basis. All staff with access to personal data undergo regular privacy and security training.
• Two-Factor Authentication: jlmaam offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our Platform and infrastructure undergo regular penetration testing and security audits by independent cybersecurity professionals.
• Incident Response: jlmaam maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by Philippine law.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlmaam:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed – which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jlmaam holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Privacy Request." jlmaam will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request to protect against unauthorized access to your data.

The jlmaam Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gaming. jlmaam does not knowingly collect personal data from individuals under the age of 21.

If jlmaam discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete all personal data collected from that individual, and handle any funds in the account in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under 21 has registered on the jlmaam Platform, please contact us immediately at [email protected] so that we can take prompt action.

jlmaam primarily processes and stores personal data within the Philippines. However, some of our third-party service providers – including game software providers, cloud infrastructure partners, and cybersecurity vendors – may be located in other countries.

Where personal data is transferred outside the Philippines, jlmaam ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to Philippine law.
• Transfers to countries recognized by the National Privacy Commission as providing an adequate level of data protection.
• Binding corporate rules where the recipient is part of a corporate group with approved data protection policies.

By using the jlmaam Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

jlmaam reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the current version is always displayed at the top of this page.

When material changes are made to this Policy, jlmaam will notify registered players by email to the address on file and/or by posting a prominent notice on the Platform. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the jlmaam Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or jlmaam's data processing practices, please contact our Data Protection Officer (DPO) or customer support team:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.